Returns & Exchanges
If you have any questions about your return/exchange or you do not have the original order number from your purchase, please reach out to our customer service team.
The MeatEater Store: email@example.com
First Lite: firstname.lastname@example.org
FHF Gear: email@example.com
Phelps Game Calls: firstname.lastname@example.org
Thank you for your recent purchase! We hope our products improve your experience pursuing whatever your interests may be, whether in the backcountry, the kitchen, or your day-to-day life. Please follow the steps below to ensure you are eligible for our returns program, should you need to return or exchange anything from your order. Please note that all returns must be approved via our website, and you must obtain a Return Authorization Number before returning any product.
Return & Exchange Policy
- Items purchased at themeateater.com, firstlite.com, fhfgear.com, and phelpsgamecalls.com may be returned up to 30 days from the order date. We will provide a free UPS Ground return label on all full-price items purchased in the lower 48 states. Free returns are not available for Alaska, Hawaii, or Canada. Shipping is non-refundable.
- Items must be in a new, unused condition, accompanied by the original tags, and returned in their original packaging.
- For safety and health reasons, mouth calls (including mouthpieces and bugle tubes) may only be returned if the original packaging is unopened. Socks and underwear (including base layer bottoms) must be unworn and in their original packaging.
- Books and stickers cannot be exchanged, only returned for a refund or store credit.
- Food stuffs, including seasonings, sauces, oils, and drink kits may only be returned if unopened in their original packaging.
- Items purchased as Last Chance are final sales. Items may only be returned if they arrive damaged or defective.
- Items purchased at a discounted rate can only be returned for store credit or exchanged for a different size. Exchange items cannot be back ordered.
- Any full price 3rd party product that include a combined bundle of a free item and/or gift card with purchase is subject to a unique return policy. All bundled items must be returned together. If not, the customer may be assessed the value of the bundled items not returned.
- Canadian customers, submit your return request here.
- Please allow 3 business days to hear back from us with an updated return status once your request is submitted. Refunds may take between 5-7 business days to process once an item has been delivered to our warehouse. Seasonal volume can sometimes extend this timeline.